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Active listening in 3 steps

Communication

Published by: NS KORAK team

Marko talks while Ana listens closely in a café, her phone face down.
MarkoNobody at work listens to me all day…
AnaIf I got it right, you feel invisible?

How to make people truly hear you — by hearing them first.

Situation

A colleague explains a problem while you are already planning your reply.

Most misunderstandings come not from what was said, but from what was not heard.

Steps to apply

  1. Put your phone away and look at the person.
  2. Repeat in your own words: "If I got it right, you are saying…"
  3. Ask one question before giving advice.